Branding
Upload logo and favicon
Upload a clear cemetery logo and favicon from the dashboard. If no uploaded branding exists, Custodia Serena falls back to the default platform branding. Use high-contrast artwork that …
Read guideCustodia Serena manual
Help Center
Step-by-step guides for launching, editing, publishing, translating, supporting, and maintaining a Custodia Serena cemetery website.
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Hero images, logo controls, cemetery photos, payment links, form notifications, and template screenshots.
Compliance
Prepare terms and privacy text
Custodia Serena can provide reference text and fields, but it does not provide legal advice. Cemeteries should review platform terms, cemetery website terms, privacy language, payment wording, and …
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Add service and news images
Service cards and news cards look more complete when they include relevant images. Upload, replace, or remove these images from the dashboard content controls. If an image is …
Read guideDomains
Connecting a Custom Domain
Every cemetery website has a built-in Custodia Serena path, such as custodiaserena.com/serene-gardens/. This path works without DNS changes and remains available as a fallback. A cemetery-owned domain is …
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Understanding DNS Records
DNS records tell the internet where a domain should send visitors. Custodia Serena may ask for a TXT record to verify ownership, a CNAME record for www, or …
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Updating Nameservers
Nameservers are changed where the cemetery purchased or manages the domain, such as GoDaddy, Namecheap, Cloudflare, Squarespace, Wix, or another registrar. When Dashboard > Custom Domain recommends nameservers, …
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Understanding SSL Status
SSL is what allows the cemetery website to load securely over https. Custodia Serena can only finish SSL after the domain points to the platform and verification succeeds. …
Read guideGetting started
Start a cemetery website draft
Begin with the cemetery name, public contact details, service area, and preferred language. Custodia Serena saves this as structured content so the same information can render across different …
Read guideLanguages
Choose English or Spanish service
Custodia Serena supports English service or Spanish service. Each cemetery account should keep its dashboard guidance, template defaults, and public website in the selected language. Spanish content should …
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Use realistic cemetery images
Public websites should use realistic, respectful cemetery imagery. Avoid cartoon-style visuals, broken placeholders, unrelated stock images, and repeated images across templates. Add alt text, captions, and clear usage …
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Review public search privacy
Public grave search must only expose information the cemetery has intentionally marked public. Internal notes, family contact details, payments, documents, and restricted records should remain private. Before enabling …
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Opening a Support Ticket
Use support tickets for domain questions, publishing issues, media problems, billing questions, language setup, form behavior, or account access. Include the page URL, what you expected, what happened, …
Read guideTemplates
Choose a prebuilt template
Templates are fixed, prebuilt public website designs. Cemetery staff edit guided content; they do not drag sections around or build pages from scratch. Review the live demo for …
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