Custodia Serena Platform Privacy Policy

1. Information we collect

Custodia Serena may collect account information, cemetery profile information, billing identifiers, subscription status, support tickets, attachments, audit logs, custom-domain settings, DNS verification data, media metadata, translation records, help-center usage, public form submissions, and technical logs needed to operate the service.

2. How we use information

We use information to provide the dashboard, render cemetery websites, process support requests, send service notifications, support billing workflows, protect against abuse, maintain security, troubleshoot technical issues, improve product quality, and comply with legal obligations.

3. Customer-controlled information

Cemeteries are responsible for their own public website privacy notices, public form wording, family access workflows, data exports, payment-provider privacy practices, and use of personal information collected from families, visitors, staff, or public website users.

4. Providers

Custodia Serena may use third-party providers for hosting, email, billing, support, security, analytics, DNS, SSL, translation, and storage. We may disclose information when needed to operate the service, comply with law, respond to legal requests, prevent harm, enforce terms, investigate abuse, or protect rights and security.

5. Retention

Custodia Serena may retain service records for security, billing, compliance, support, abuse prevention, backup, audit, and operational purposes. Account holders may contact Custodia Serena support with questions about access, correction, deletion, or account closure, subject to legal, security, billing, and operational retention requirements.

6. Cookies

Custodia Serena may use essential cookies, local storage, or similar technologies for login, CSRF protection, session security, language preference, form security, abuse prevention, support workflows, and service operation. Public cemetery websites may also use essential cookies for form safety and language preference. Optional analytics, embedded-media, or marketing cookies should not be enabled unless configured and disclosed appropriately.

7. Contact

Privacy questions can be submitted through the Custodia Serena contact or support process.