FAQ
Answers for visits, records, services, and memorial care.
Visiting rules, document access, public search, memorial permissions, decoration dates, and domain support are answered in plain language.
Can families request access to private records?
Yes. Family portal access is reviewed by cemetery staff before private documents, balances, or family-only memorial details are visible.
Does public search show every record?
No. The public search only shows records marked safe for public viewing. Sensitive notes, family contact details, contracts, and documents remain private.
Can visitors confirm flower and decoration rules online?
Yes. The cemetery can publish seasonal decoration dates, flower policies, cleanup schedules, and current grounds notices on the public website.
Can this cemetery use its own domain?
Yes. Custodia Serena supports the default hosted URL and custom domains, with dashboard instructions for DNS and nameserver setup.